Privacy Policy


General Terms and Conditions

Business, payment and delivery conditions for the Galakthorrö online offer.

General terms

In the business dealings with the purchaser will be valid exclusively the mentioned General Terms and Conditions (AGB). The purchaser's General Terms and Conditions will only be valid as far as the vendor has expressly consented to them. Any rules that deviate therefrom only will be considered as accepted in case this was previously agreed upon in writing.

Our offers are to be understood as subject to changes and require our ability to supply. They are subject to alterations.

All items from our shop are guaranteed as required by law.

Contract conclusion

The contract will only be concluded with the acceptance of the order. The order will be accepted as a general rule by sending an order confirmation per e-mail. We are entitled to reject acceptance of the order.

Delivery, shipping costs, delivery period

1. Insofar as nothing else is agreed on, the consignment will be sent from the Galakthorrö warehouse to the delivery address indicated by the purchaser. The purchaser will be charged for any additional costs that accrue, if the purchaser or other assigned person is not present at the indicated delivery address when the goods are delivered.
2. The purchaser has to pay for all delivery costs. Galakthorrö will inform the purchaser about these costs in the order confirmation. The delivery costs depend on the required shipping option as well as on the size and weight of the consignment. If not otherwise required by the purchaser, Galakthorrö uses the cheapest shipping option available with Deutsche Post, Hermes, DHL or any other parcel service. The purchaser has to pay for any additional costs that accrue due to special forms of delivery requested by the purchaser (e.g. express delivery). Galakthorrö will inform the purchaser about these costs on request.
3. The expected delivery times stated are dependent on the standard delivery times of the delivery service that has been selected. Galakthorrö does not guarantee to meet a special delivery date. In case of new releases delays in delivery may arise. The customer will be informed of expected delays when the order is confirmed.
4. The purchaser will receive a confirmation of shipment by e-mail when the goods are dispatched from the Galakthorrö stock.

Galakthorrö is not responsible for goods sent not insured.

Payment, due date and default. Fees for payment transactions

1. All prices are given in EURO currency incl. 19% VAT. All prices are subject to be changed by Galakthorrö at any time.
2. The purchaser can settle the purchasing price exclusively per advance payment, as a rule by bank transfer or per advance payment through PayPal (for foreign customers). Galakthorrö only accepts payments made in EURO currency.
3. If the purchaser is in default of payment, Galakthorrö shall be entitled to charge default interest at a rate of 5% per year over the base lending rate specified by the European Central Bank. If Galakthorrö suffers a higher loss (e.g. due to return debit notes), Galakthorrö can demand for reimbursement of the higher loss instead of default interest.
4. The purchase price must be paid in advance upon receipt of the bill of sale. A copy of which will be sent initially by email, the original accompanying the goods when despatched.
5. The purchaser has to take care of any charges that may accrue from international bank transactions.

Set-off, Retention

The purchaser shall only be entitled to set-off, if his counter claims have been recognized in a legally effective manner or are uncontested by Galakthorrö.

Reservation Of Ownership

Until complete payment of the sales price has been effected, the delivered goods shall remain the property of Galakthorrö.

Regulation On Packaging

>>> Packaging Certificate <<<

In Germany manufacturers and/or distributors of packaging material have to fulfil the obligations according to the regulations on packaging (German Verpackungs-Verordnung, VerpackV). We have commissioned NOVENTIZ GmbH (Dürener Straße 350, 50935 Cologne) with performing this obligation for us. By participating in their licensing system it is ensured that for all packaging material reported to NOVENTIZ our return & re-use obligations according to VerpackV are fulfilled.

Safeguarding clause

The invalidity of any of the preceding conditions will not alter the validity of the remaining conditions and of the contract as a whole.

Applicable legislation and legal venue

Applicable will be the legislation of the Federal Republic of Germany exclusing the UN-convention on contracts for the international sale of goods, unless there's a benefiting legislation in the country of the customer.
In case the customer is a merchant or a juridical person of public law, the exclusive legal venue for all disputes arising from the contractual relationship will be the competent Court for our legal address in Braunschweig.

Dispute resolution

Alternative dispute resolution in accordance with Article 14 ODR-VO and § 36 VSBG: The EU Commission provides a platform regarding online dispute resolution (ODR):

Galakthorrö is neither obligated nor willing to participate in dispute settlement proceedings before a consumer arbitration board.

last modified: December 15th 2020